Elevator Support & Modernization Solutions

After-Sales Service

Reliable products are supported by dependable service. Our professional after-sales engineers are always available online to provide timely technical assistance and answer any product-related questions.

To ensure smooth operation and long-term performance, our technical team also conducts periodic overseas visits to support customers on-site, offering installation guidance, troubleshooting, and maintenance advice when needed.

All RaceRise elevators are backed by a 13-month product warranty, giving our partners confidence in both product quality and long-term reliability.

With responsive support and global service capability, RaceRise is committed to helping customers operate their elevators safely and efficiently.

Frequently Asked Questions

Q1. What is the thickness of the cabin metal?

1.2 mm - standard, 1.5 mm - costs more

Q2. What are the lifting capacities?

150-20000 kg. Dumbwaiters 50-250 kg

Q3. What are possible speed options?

0.3-10 m/s

Q4. When does the customer need ARD?

According to modern standards, residential complexes should have diesel generators that replace the ARD. ARD is often not needed. If the customer has a backup power supply, then it is not needed; if there is no backup power supply and when the power goes out, the elevator is not powered by anything, then it is needed.

Q5. What is the power consumption of the elevator?

At the elevator speed of 1 m/s - 6.4 kW. At the speed of 1.75 m/s - 11.7 kW, but the shield should be installed with a reserve of 50% - the shield for 1 m/s - 10 kW, the shield for 1.75 m/s - 20 kW.

Q6. How many days does it take to manufacture an elevator?

20-60 days

Q7. If there is no technical task, what are the minimum parameters required for a request?

Height of overhead, pit depth, required load capacity, width and height of doorway, width and depth of shaft, number of floors, stops

Q8. What is the difference between a horizontal motor and a vertical motor?

The horizontal motor is smaller in size, makes less noise and is used when the height of the final floor is small and there is not enough space for a conventional motor (for example, if for a conventional motor 4000 and the height of the cabin will be 2200, and if we install a horizontal one, then the height of the cabin can be higher and become 2300)

Q9. How to calculate doors for an opening?

The door opening is 10 cm higher and 20 cm wider than the doors. For example, if the door is 900x2100, then the opening is 1100x2200. These reserves are closed with a substructure/special metal frame. And then they are sheathed with portals - stainless steel, plasterboard or stone. But 10 cm is specially for a special design, because the doors themselves do not fit tightly to the opening. We make a narrow frame ourselves, and the customer orders a wide frame from others.

Q10. Can we change the parameters if the elevator has arrived or has already been loaded from the factory?

Checked individually for each case

Q11. How is the elevator cabin structured?

There is an elevator frame (the main supporting structure) - at the top, bottom, sides. The walls of the elevator cabin are attached to it

Q12. How are the guides attached to the shaft?

The guides are attached to the shaft walls. One part is attached to the shaft wall. The second part is attached to the cabin, it is adjustable - bracket/shoe.

Q13. Why do you need guides?

The cabin moves along the guides as if on rails

Q14. How is the counterweight attached?

In front of the counterweight there is a U-shaped structure on the side of the elevator cabin. The counterweight itself moves along its own separate guides, which are also attached to the shaft wall.

Q15. Are the guides the same for the cabin and counterweight?

The cabin has thinner guides, while the counterweight has thick and powerful ones.

Q16. How often are U-brackets installed?

Every one and a half meters

Q17. When is it better to install side opening?

When the shaft is narrow, but the doors must be wide

Q18. How does side door opening affect the cabin?

Because the side doors overlap, they eat up roughly 5 cm more depth. To maintain the cabin size, the shaft must become deeper

Q19. How does a door drive work?

The door drive has a special hook-lock that prevents the door from opening when the cabin is not on the floor. The doors are opened either manually with a key or when the cabin doors coincide with the doors on the floor.

Q20. What are photocells and where are they installed?

Photocells are infrared sensors that are installed between the cabin doors and on the floor. They are needed so that the doors do not close when a person passes through them.